- Growth
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- Nov 07, 2020
Sanjay Kumar Quotes
Most Famous Sanjay Kumar Quotes of All Time!
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- Last Updated on May 30, 2021
- Change
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- Nov 07, 2020
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.
- Drive
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- Nov 07, 2020
To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.
- I Am
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- Nov 07, 2020
And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.
- Company
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- Nov 07, 2020
Clearly, every company needs a leader. That's an important part of being the CEO of the company.
- Process
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- Nov 07, 2020
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
- Failure
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- Nov 07, 2020
Failure is unfortunately as common as success.
- India
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- Nov 07, 2020
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
- Just
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- Nov 07, 2020
Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
- Fast
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- Nov 07, 2020
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
- Improvement
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- Nov 07, 2020