- Facts
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- Nov 07, 2020
Oscar Munoz Quotes
Most Famous Oscar Munoz Quotes of All Time!
We have created a collection of some of the best oscar-munoz quotes so you can read and share anytime with your friends and family. Share our Top 10 Oscar Munoz Quotes on Facebook, Twitter, and Pinterest.
- Last Updated on May 30, 2021
- Common Sense
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- Nov 07, 2020
We have not provided our frontline supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.
- Loved
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- Nov 07, 2020
We are deeply sorry for the loss of anything - from your luggage to, of course, a loved pet.
- Price
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- Nov 07, 2020
I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.
- Adapt
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- Nov 07, 2020
It's a new era with regard to social media. It's just something that we have to adapt to and accept.
- Procedures
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- Nov 07, 2020
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be adapted for the moment.
- Customer Service
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- Nov 07, 2020
It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.
- People
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- Nov 07, 2020
For me, it's common sense to treat other people like you would like to be treated. Empathy is a broad concept, but how do you get there? People get there differently. I get there by truly building a little trust and connection. You'll tell me something, I'll act on it, and then that builds on itself.
- History
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- Nov 07, 2020
I can't tell you how many thousands of small moments that I've had with employees in our company that have been nothing more than a one-on-one. I'll see the baggage-services person, he or she is by himself. I'll pull them off to the side and have a 15-minute conversation about their history, their life, that kind of thing.
- I Can
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- Nov 07, 2020
If I have any strength that would be considered above average, it is that I can read people.
- Great
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- Nov 07, 2020
Clearly, nutrition is great. I was a vegan, so being an athlete and a vegan certainly sounds like it would be the right thing to prevent something like heart disease, but it's highly genetic.
- People
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- Nov 07, 2020
The process of overbooking is a complicated one. It's actually minimal. We, on certain flights, overbook by one or two people.
- Respect
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- Nov 07, 2020
I think we need to communicate more effectively how we treat you with respect and dignity as a customer.
- Fly
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- Nov 07, 2020
If you fly and you look around today and you see our United family, you see them incredibly motivated and focused on making things right.
- New Day
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- Nov 07, 2020
It is a free world. It is a dynamic of our new day and age: technology is everywhere.
- Doubt
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- Nov 07, 2020